Privacy Policy

Last updated: April 2025

H.E.L.P (Homeowners Equity & Liquidity Plan) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information you provide through this platform, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

When you submit an enquiry through our platform, we collect the following categories of personal information:

Identity information: Full name
Contact information: Email address, phone number, suburb and state
Property information: Property address (optional), estimated equity, number of properties, portfolio LVR
Financial information: Available cash for participation, deployment timeframe
Preference information: Investment preferences and participation type
Technical information: IP address, browser type, and access timestamps (collected automatically for security purposes)

2. How We Use Your Information

We use the personal information you provide solely for the following purposes:

To assess your suitability and interest for participation in our structured syndication model
To contact you regarding your enquiry and potential opportunities
To conduct internal assessment, feasibility review, and due diligence processes
To comply with applicable legal and regulatory obligations
To maintain records of our interactions and enquiries for business purposes

We will not use your personal information for direct marketing without your explicit consent, and we will not use your information for any purpose materially different from the purposes described above without first notifying you.

3. Disclosure of Your Information

We may disclose your personal information to the following parties where necessary:

Our internal team members and principals involved in the assessment of your enquiry
Licensed professionals engaged in connection with your enquiry (solicitors, valuers, planners, financial advisors) — subject to confidentiality obligations
Regulatory or government authorities where required by law

We will not sell, rent, or trade your personal information to any third party. We do not share your information with advertisers or unrelated third parties.

4. Data Storage and Security

Your personal information is stored securely in an encrypted database accessible only to authorised personnel. We implement industry-standard technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction, including:

Encrypted database connections and password hashing
Access controls limited to authorised administrators
Regular security reviews of our systems

Notwithstanding the above, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Where an enquiry does not result in an active engagement, we will retain your information for a period of up to three (3) years for legitimate business purposes, after which it will be securely deleted.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete personal information
Request deletion of your personal information (subject to legal retention obligations)
Withdraw your enquiry at any time prior to active engagement

To exercise any of these rights, please contact us through the enquiry form on the main site, clearly stating your request.

7. Cookies and Analytics

This website does not currently use analytics tracking software or advertising cookies. We do not use cookies to track your behaviour across third-party websites. Session cookies may be used solely for the purpose of securing form submissions and preventing fraudulent activity.

8. Children's Privacy

This platform is intended for use by adults only. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted personal information to us, please contact us and we will promptly delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available on this page with the updated date noted above. We encourage you to review this policy periodically.

10. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us through the enquiry form on the main site. If your concern is not resolved to your satisfaction, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.